Question 1

Device has discharged unintentionally

Accepted Answer

Please STOP using your device and Contact Us immediately.

The safety system on your device has failed to function correctly. This can be caused by a number of factors but the devices poses a real risk to safety if usage is continued.

In recent fixes, an upgraded spoon solved the most common issue, which can be purchased here.

Question 2

Why won't my device prime?

Accepted Answer

Remove the safety pin and ensure the spoon is unobstructed. If the firing pin doesn't feel springy when you try to prime it, contact us for assistance.

Question 3

Device will not detonate

Accepted Answer

Remove all primers/blanks from the working area. 
Check device is primed correctly as per instructions
Lift blue valve cap and rotate anti-clockwise for 3 or more revolutions. 
Your device should detonate within a few seconds
Prime and detonate the device a few times to ensure function
Adjust blue valve cap to find desired fuse delay time
If your device still fails to function after following these steps, Contact Us

Question 4

Device detonates too quickly

Accepted Answer

Remove all primers/blanks from the working area
Lift blue valve cap and rotate clockwise to increase fuse delay time (decrease firing pin speed)
Test device to ensure you are happy with fuse delay time.
Contnue with normal operation.
If your device still fails to function after following these steps, Contact Us

Question 5

Blank holder unscrews from body during use

Accepted Answer

Ensure that you screw the blank holder onto your device securely when loading. Hold both knurled parts when doing so for the best grip.
 
Failure to secure the blank holder can result in it unscrewing partially upon impact cuasing a failure to fire. 
 
If your device still fails to function after following these steps, Contact Us

Question 6

My bulkhead rotates when I screw/unscrew my blank holder

Accepted Answer

Don't worry if your bulkhead rotates on the main body during screwing/unscrewing the blank holder – it's perfectly normal and won't harm the device. When unscrewing the blank holder, securely grip each knurled section and turn anticlockwise to  remove it.