SHIPPING POLICY
Pulse Armaments are a small business and as such will aim to dispatch your items on, or the day after you place your order providing the item is in stock. Please expect up to 7 working days to receive your from the date that your order was placed.
If in the event that you have supplied us with an incorrect address and you have not received your item, we cannot offer a refund on the item. If you require a change of address once your item has shipped, this may incur a charge which may have been passed down from the shipping company.
Products that are not held in stock will be back ordered. We will email you with updates as and when they happen to keep you informed. Custom orders will be completed as soon as possible but will need to align with our build processes at that time. Custom orders may also include an unlimited charge dependant on customer requirements.
We reserve the right at any time to alter shipping methods and costs which can be found at checkout.
All deliveries must be opened and checked prior to signing for the package. If you find the package to be damaged, do not sign for it. In the event that the customer fails to follow these instructions and signs for an item that is damaged it will be very difficult/ impossible to make a claim.
Products purchased from outside of the United Kingdom may be subjected to customs import and duty taxes. These are out of our control and are the responsibility of the purchaser to pay. We shall not subsidise, refund or in any way be held accountable for these costs.
RETURN, REPAIR & EXCHANGE POLICY
At Pulse Armaments Ltd, we stand behind the quality and durability of our products. Every item undergoes extensive testing to ensure it performs reliably in the harshest environments.
Because of this rigorous process, we offer a straightforward warranty service:
If your product fails to function during the warranty period due to an accident, we will repair it free of charge (excluding delivery costs) and return it to you.
Please note that we cannot repair or replace any device that has been tampered with. If you have disassembled or modified your device and caused damage, your warranty will be void.
For any faults identified as manufacturing defects within the first 30 days, we will credit the shipping costs upon receiving valid proof of postage from a reputable courier (e.g. Royal Mail, UPS, DHL, ParcelForce).
Additional Terms
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We reserve the right to charge for repairs at any point where deemed necessary.
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If we are unable to repair your device, we may replace it with an equivalent model.
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Due to manufacturing schedules, specific colours or components may not always be available. In such cases, we cannot offer a refund, but you may choose to wait until the correct components are restocked.
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Returns Policy
If you are dissatisfied with your purchase, you may return it within 14 days of receipt, provided it is unused, undamaged, and in its original packaging. Please note that return shipping costs are not covered.
Once we receive your device, it will be inspected to ensure it is suitable for resale. Refunds will only be issued once this inspection is complete—please allow up to 7 working days from the date we receive your return.
If your device is found to be damaged or unsuitable for resale, we will not issue a refund. You may then choose to either leave the device with us or pay for return shipping to have it sent back to you.